Frequently Asked Questions (FAQ):

1. I missed the delivery of my order today. What should I do?

The Delivery person delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the Delivery person will try to deliver again. 

2. What is the estimated delivery time?

 Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

– The seller offering the product
– Product’s availability with the seller
– The destination to which you want the order shipped to and location of the seller

You can check the expected delivery date of your order(s) on the ‘My Orders’ section of your Anandita account on our website, app, or mobile site.

3. How do I know my order has been confirmed?

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Anandita account.

4. The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

5. Can I get my order delivered faster?

Your order will get delivered on or before the delivery date promised at the time of placing the order.

6. Why is the ‘Cash on Delivery’ payment mode not available at my location?

Availability of the ‘Cash on Delivery’ payment mode depends on the Delivery Person delivering to your location. Please enter your pin code on the product page to check if this payment mode is available at your location. Delivery person providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

7. How can I place an order?

To place an order, please follow these steps:

1. Select the product you’d like to buy and ‘Check Availability at’ your preferred pin code

2. Add products to your cart or just hit ‘Buy Now’
3. Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order.

8. Will the delivery be tried again if I’m not able to collect my order the first time?

Delivery man make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

9. How quickly can I get my order delivered?

Orders will be delivered by the date you see on the product page for your location.

10. What should I do if I don’t get the invoice for my order?

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.
You can also visit My Account › My Orders page to get invoices for your orders.

11. How will my order be delivered?

All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

12. Is it necessary to have an account to shop on Anandita?

Yes, it’s necessary to log into your Anandita account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

13. What does ‘Preorder’ or ‘Forthcoming’ mean?

Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you’ve pre-booked them.

14. Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’?

The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Anandita.

15. What does ‘Out of Stock’ mean?

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.

16. What does ‘Permanently Discontinued’ or ‘Out of Print’ mean?

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.

17. How does ‘Instant Cashback’ work?

‘Instant Cashback’ is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card at a later date.

18. Why do I see a ‘Delivery charge’?

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller’s policy on the product page.

19. Is it necessary to have an account to shop on Anandita?

Yes, it’s necessary to log into your Anandita account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

20. What does ‘Preorder’ or ‘Forthcoming’ mean?

Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you’ve pre-booked them.

21. Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’?

The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Anandita.

22. What does ‘Out of Stock’ mean?

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.

23. What does ‘Permanently Discontinued’ or ‘Out of Print’ mean?

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.

24. How does ‘Instant Cashback’ work?

‘Instant Cashback’ is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card at a later date.

25. Why do I see a ‘Delivery charge’?

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller’s policy on the product page.