Shipping:

  1. What are the delivery charges?

    Delivery charge varies with each Seller. Sellers incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

    For Products listed as Anandita, a standard charge for delivery per item may be applied.
  2.  What is the estimated delivery time?

    Sellers generally procure and ship the items within the time specified on the product page

    Estimated delivery time depends on the following factors:

    · The Seller offering the product

    · Product’s availability with the Seller

    · The destination to which you want the order shipped and the location of the Seller
  3. Are there any hidden costs (sales tax, octroi, etc) on items sold by Sellers on Anandita?

    · There are NO hidden charges when you purchase Anandita. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

    · Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.
  4. Why does the estimated delivery time vary for each seller?

    · You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, the geographic location of the Seller, your shipping destination, and the courier partner’s time to deliver in your location.

    · Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.
  5. Why is the CoD option not offered in my location?

    · Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

    · Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
  6. I need to return an item, how do I arrange for a pick-up?

    · Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

    · Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the Seller.
  7. What do the different tags like “In Stock”, and “Available” mean?

    ‘In Stock

    For items listed as “In Stock”, Sellers will mention the delivery time based on your location Pincode.

    ‘Available’

    The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

    Preorder’ or ‘Forthcoming’

    Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 hours. The Preorder duration varies from item to item. Once known, the release time and date are mentioned. (Eg. 5th May, August 3rd week)

    ‘Out of Stock

    Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

    ‘Imported’

    Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 12 hours or more to be delivered to you.

    ‘Back In Stock Soon

    The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

    ‘Temporarily Unavailable

    The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

    ‘Permanently Discontinued

    This product is no longer available because it is obsolete and/or its production has been discontinued.

    ‘Out of Print

    This product is not available because it is no longer being published and has been permanently discontinued.

    You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.
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