• Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/or refund is offered by the respective sellers to you. Although all the products listed under a particular category may not have the same return policy. For all listed products, the returns/replacement policy provided on the product page shall prevail. Also do refer to the respective item’s applicable return/replacement policy on the product page. For any exceptions to this returns policy and the table below.

The return policy is divided into three parts. Do read all sections carefully to understand the conditions and cases under which returns will be accepted. For any products for which a refund is to be given. The refund will be processed once the returned product has been received by the seller.

General Rules for a successful Return

1. In certain cases where the seller is unable to process a replacement for any reason, a refund will be given.
2. In cases where a product accessory is found missing/damaged/defective. The seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, only at the seller’s discretion.
3. Initially during open box deliveries, while accepting your order. Then if you received a different or damaged product. You will be given a refund (on-the-spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery. Hence no return request will be processed. Except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
4. For products where installation is provided by Flipkart’s service partners. Do not open the product packaging by yourself because Flipkart authorized personnel shall help in the unboxing and installation of the product.
5. For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in some  cases . where the service personnel opines that replacing the faulty/defective part will not resolve the issue.